Course Description:

This six-week course aims to enhance each participant’s level of professionalism and skills which will help in providing customers with a “WOW” experience whenever they visit or call the organization, resulting in greater customer satisfaction, customer retention and ultimately higher market share.

OBJECTIVE

At the end of this course, participants will be able to:

• Describe Superior Customer Service
• Appreciate the benefits of Superior Customer Service
• Recognize barriers to providing superior customer service
• Learn techniques for dealing with customers