Course Description:

This course is structured to provide participants with a deeper understanding that conflict responses can be measured. Participants will be exposed to the conflict style inventory of Thomas-Kilman is a tool developed to measure an individual’s response to conflict situations through their level of assertiveness and cooperativeness. By using this tool participants will appreciate how conflict models emerge and how they escalate to their advantage within an organizational setting. In order to be successful in their role as managers, participants will be exposed to self-care techniques to avoid manager burnout from conflict situations.

AIM

The aim of the course is to strengthen participants’ understanding that conflict responses can be measured and controlled based on the conflict style such as avoiding, coercion, accommodating, compromising and collaborating based on the Thomas-Kilman Instrument (TKI).

OBJECTIVES

At the end of the course participants will be able to:

1. Become self-aware of their conflict style
2. Adjust their conflict style based on the environment
3. Construct the TKI in an organizational setting
4. Adopt the most appropriate conflict response to the conflictual situation
5. Explore alternatives to the TKI in conflict situations
6. Avoid manager’s burn-out