CSEC Office Administration (Grade 10) By Mrs. Roy
RATIONALE
Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. The content and teaching strategies used should therefore reflect current trends in the office. This Office Administration syllabus is designed to provide students with the knowledge, skills and attitudes to function effectively within a modern office environment. The syllabus adopts a practical approach aimed at equipping students with the technical and professional skills to perform effectively as clerical and administrative support personnel within an organization. The syllabus seeks to instill tenets of the Ideal Caribbean Person as articulated by the CARICOM Caribbean Education Task Force (CTF) and adopted by the CARICOM Heads of Government at their 18th Summit. To this end the syllabus contains objectives and content intended to nurture and improve students’ social responsibility, personal management skills and positive work ethic. In addition, in keeping with the UNESCO Pillars of Learning, on completion of this course of study students will learn to know, to be, to do, and to live together.
AIMS
The syllabus aims to:
1. provide students with the knowledge, skills attitudes and competencies to function in the modern office environment;
2. develop awareness of the principles, policies, procedures and technological competencies involved in office administration;
3. develop technical, planning, organizing, management and problem-solving skills necessary for functioning in a modern office
environment;
4. provide students with the capability to adapt to changes that impact the business environment;
5. help students appreciate the wide range of attitudes, attributes and behaviors necessary for success and advancement in the
world of work;
6. lay the foundation for career development and further studies in the business field.
Lessons
- describe the characteristics of an information management system;
- describe the duties of a records management clerk;
- Classroom Assignment (1)
- maintain a record management system (1)
- maintain a record management system (2)
- maintain a record management system (3)
- outline the procedures for dealing with inactive files;
- describe the main legal stipulations governing access to and retention of documents;
- Classroom Assignment (2)
- differentiate between centralised and decentralised records management systems.
- explain the use of filing equipment and supplies in records and information management;
- Questions
- Classwork
- Classroom Assignment (3)
- define terms associated with business meetings;
- prepare documents associated with meetings:
- discuss the roles of personnel associated with meetings:
- list the various types of meetings;
- organise different types of meetings;
- discuss basic legal requirements of Annual General Meetings;
- outline the follow-up procedures related to decisions made at meetings.
- outline the types of information and services required for travel;
- calculate time based on knowledge of time differences between two or more countries;
- outline procedure for making travel arrangements
- interpret travel schedules;
- explain the necessity for various valid travel documents;
- determine monetary instruments for use during travel.
- describe the functions of the Human Resource Management office;
- identify the duties and attributes of a clerk in the Human Resource Management office;
- identify the benefits of legislation related to workers’ welfare;
- maintain records used in a human resources office;
- describe the factors that contribute to employee/ labour turnover in an organisation.