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Systems Analysis And Design

Rationale

All ICT students need to develop a complete overview of the information system building process from initial problem definition, to analysis, design, implementation and maintenance. This systems analysis course provides comprehensive experience of the process of information system building. It provides the Information systems student with exposure to business system problems and opportunities to use systems modelling techniques to represent and solve them.

Course Description

This course provides instruction concerning three main concepts: (a)The Systems Development Life Cycle, (b)The prototyping process, (c) Rapid Applications Development , and (d) Modelling techniques under the conventional and object oriented approach to systems development.

Learning Outcome

On completion of this course students should be able to:

  1. Explain the differences between data and information.
  2. Create different types of information systems.
  3. Use diagram to show the information flow in different information systems.
  4. Apply knowledge of the stages information system development such as problem Definition, Feasibility Study, Analysis, Design, Construction, Testing, Implementation, Evaluation and Maintenance to create a solution to real problems.
  5. Describe the processes involved in prototyping.
  6. Explain the stages of prototyping.
  7. Use one of the two types of prototyping: throwaway and evolutionary prototyping during system development.
  8. Describe the advantages and limitations of each type of prototyping.
  9. Use the rapid application development process to create a product.

TEACHING AND LEARNING METHODS

To facilitate fulfillment of the requirements of this course, the teaching and learning sessions will utilise the following approaches:

  1. Demonstrations
  2. Guided Practice
  3. Group Work
  4. Lab Work
  5. Independent Work

ASSESSMENT PROCEDURES

In this course marks will be assigned as follows:

  1. Coursework 60% – Written Pager, Labs and Presentation
  2. Examination  40%

ASSESSMENT SUMMARY

Task / Assignment No. NumberDue DateTime WeightTypeLearning Outcomes
1. Oral Presentation / Video 31st Jan. 3:00pm.20%Class Work ( Group )1, 2 and 3
2. Practical / Video 21st Feb.3:00pm.30%Project ( Group )4, 5 and 6
3. Mid Term / Video 28th Mar.3:00pm.20%Test ( Presentation by Group )7, 8 and 9
4. Final Examination May—30%Individual 1 to 9

Nb: Dates are subjected to be changed.

Capstone Project

RATIONALE

The Information Communication Technology (ICT) curriculum prepares individuals for employment as computer programmers, information technologist, and information systems managers, and related positions through study and applications in computer concepts, logic, programming procedures, languages, generators, operating systems, networking, data management, and business operations. The curriculum prepares graduates to solve business computer problems through programming techniques and procedures, using appropriate languages and software.  The primary emphasis of the curriculum is hands-on training in programming and related computer areas that provide the ability to adapt as systems evolve.

Therefore, graduates from this program are qualified for employment in business, industry, and government organizations as programmers, programmer trainees, programmers/analysts, computer operators, systems technicians, or database specialists. It is therefore essential before graduation to demonstrate to the institution an acceptable level of readiness to function effectively in the world of work. Therefore, to graduate with an Information Communication Technology Associate degree you must complete a Senior Capstone Integrating Experience, which should be referred to as “the Capstone”.

The capstone project requires that candidates for the Associate degree utilize the skills that they have developed over the two year-period of study to generate a product that solves a real life problem.  The Capstone is the culminating project for all ICT majors: Information Technology, Applied Computer Science and Information Systems. Students must complete all required coursework before enrolling in the individual program’s Capstone project, since the project incorporates skills from all the required courses. The Capstone project must be successfully completed in the allotted amount of time before a degree will be awarded.

CAPSTONE PROJECT DESCRIPTION

This capstone project is encapsulating project that can be either administered in cooperate groups, with individual components or as an individualized project. Regardless of your approach to the project it requires students to spend as much as 30 hours outside of class engaged in product development, piloting and redesign. Capstone candidates are expected to meet with an instructor for two hours at the start of the process, and a final an evaluation session 75 days after.  Regardless of the majors, all Capstone project candidates are required to implement one of the many products which they designed and developed during courses taken in previous semesters. All products designed each semester must be presented in a job portfolio, but the product that is chosen for Capstone implementation should be accompanied by a real life implementation plan.

LEARNING OUTCOMES

On completion of the Capstone project students would have:

  1. Create an implementation plan for a product/system that has direct application in a real organisation.
  2. Write a proposal for implementation of a real organization of a product/system that was created from skills acquired from the relevant courses from an ICT major.
  3. Identify potential design and development issues and work through to solutions.
  4. Refine and package a final product for repeated use in an organisation.

TEACHING AND LEARNING METHODS

To facilitate fulfilment of the requirements of this course lesson will utilise the following methods:

  • Presentations
  • Research
  • Fieldwork
  • Independent Product Development

ASSESSMENT PROCEDURES

Capstone Project Proposal & Presentation (30%)

Capstone Final Project (70%)

TEXTBOOKS AND REFERENCES

All materials used in previous courses

Computer Science II: Software Engineering

Rationale

The field of software engineering (SE) is concerned with all aspects of software development, from the early stages of system specification to maintaining the system after it has gone into use. This includes technical processes of software development as well as activities such as software project management and the development of tools, methods, and theories to support software development. This course focuses on helping students to develop a good understanding of the fundamental concepts and principles for the cost-effective engineering of high-quality software systems.

Course Description

This course provides the student with a working knowledge of the terms, principles, and methods of Software Engineering, with emphasis on the topics described in the IEEE’s Software Engineering Body of Knowledge, http://www.swebok.org.  It also addresses other topics and skills essential for a career in software engineering including project management, open source software, and management. This course establishes bedrock knowledge necessary to practice software engineering in software projects and to pursue further courses in software engineering.

Learning Outcomes

On completion of this course, students should be able to:

  1. Discuss and explain the major issues in contemporary software development and maintenance as related to complex and critical software systems;
  2. Apply the methods and practices typically used in software development and management of software.
  3. Explain leading practices in software engineering
  4. Analyze key principles of systems engineering and explain how they apply to software development.
  5. Evaluate new methods and practices in Software engineering
  6. Apply what they have learnt to more advanced courses in software engineering and use their skills gained efficiently in the world of work.

Assessment Summary

Introduction to Computer Science II: Software Engineering: A Guide for Colleges and Universities – 1 EDITION

CHAPTERTASKASSESSMENT METHODOLOGYDue DateTimeWeightingLearning Outcome
CHAPTER 1: Introduction CHAPTER 2: Software Requirements1.Chapter 1 Practical Activity Group ProjectCase StudyResearch Project Chapter 2 Practical Activity Group Project Case StudyResearch Project26th September 202311:59 mid night20%1
CHAPTER 3: Software Estimation CHAPTER 4: Software Engineering2Chapter 3 Practical Activity # 1Practical Activity # 2Group Project Case StudyResearch Project Chapter 4 Practical Activity Group Project Case StudyResearch Project09th of October 202311:59 mid night20%2
CHAPTER 5: Software Quality CHAPTER 6: Software Architecture and DesignChapter 5 Practical Activity Group Project Case StudyResearch Project Chapter 6 Practical Activity Group Project Case StudyResearch Project30th of October 202311:59 mid night20%3
CHAPTER 7: Techniques CHAPTER 8: Object-Oriented Analysis4Chapter 7 Practical Activity Group Project Case StudyResearch Project Chapter 8 Practical Activity Group Project Case StudyResearch Project13th of November 202311:59 mid night20%4
CHAPTER 9: Methodologies CHAPTER 10: Human Computer Interaction5Chapter 9 Practical Activity Group Project Case StudyResearch Project Chapter 10 Practical Activity Group Project Case StudyResearch Project27th of November 202311:59 mid night20%5, 6

Nb: Dates are subjected to be changed.

Recommended Text/Material

Bernstein, L. & Yuhas, C.M. Trustworthy systems through quantitative software   Engineering. Indianapolis: Wiley.

Amazon.com: Introduction to Computer Science II: Software Engineering: A Guide for Colleges and Universities – 1 EDITION: 9798861728027: Neil DScMIT, Dr Ricardo R.: Books

Reading List

  1. Frederick P. Brooks, Jr. (1995). The mythical man-month: Essays on software engineering. (20thAnniversary Edition). Boston, MA: Addison Wesley Professional
  2. Hunt , A., & Thomas, D. (2000). The pragmatic programmer: from Journeyman to master.    Indianapolis, In: Addison Wesley.
  3. McConnell, S. (2004).Code complete: A practical handbook of software construction(2nd).          Redmond, Washington: Microsoft Press.
  4. I. (2015). Software engineering(10thed.). Boston, MA: Addison-Wesley

E-Business Technologies by Jason Joseph

Course Description

This course introduces student to the concept of Electronic Business (E-Business), retailing in E-Business, Internet Consumers and Market Research. It also explores new ways of doing business within the world including approaches to advertisement in E-Business, the E-Business for Service Industries, Business-to-Business (B2B) practices, E-Commerce Strategy and Implementation, Electronic Payment Systems, Applications and Infrastructure for E-Business, Global Issues, and Electronic Government.

Learning Outcomes

  • Explain key Electronic Business concepts such as, terms, benefits and limitations
  • Analyze and compare the processes of retailing in E-Business
  • Evaluate different Consumers and Market Research to determine how e-business has impacted society.
  • Discuss the role, types and functions of advertisement in E-Business.
  • Describe types of E-Business that exist in Service Industries
  • Create and implement an E-Business strategy, and electronic payment systems.
  • Describe different applications and infrastructure for E-Business and Electronic Government

CFBC TVEMS Information Technology (A.A.S) Programme Orientation

Dr. Ricardo Neil DSc ITM

D.Sc. ITM, MSc IT, BSc CIS, Dip Comp, Dip Ed.

Harmonization and Articulation of Associate Degree Programmes to be offered by Regional National/Community Colleges in English Speaking

Territories of the Caribbean Single Market and Economy

PART IV

Information Communication Technology Curriculum

Prepared for the Association of Caribbean Tertiary Institutions (ACTI)

Information Technology (A.A.S) Programme

The Information Technology Associate in Applied Science Degree provides a broad perspective on how to use and apply the knowledge and tools of Information Technology, Computer Science and/or Information Systems, to the self and society. Students in this two-year entry-level degree programme will be encouraged to grapple with the complexities, as well as the advantages and disadvantages, of these fields in their everyday life and workplaces. Majors are premised on the notion that ICT understandings are best developed within the context of the application. Prominent features of the courses that have been included are practical labs and projects that emphasize the replication of real-life situations and require the use of a variety of resources for learning.

Entry Requirements

For admission to the Information Technology program, Candidate MUST have Five (5) subjects at CXC General Proficiency including:

  1. Mathematics,
  2. English,
  3. Information Technology
  4. and a science subject.

Award

CFBC Associated Degree in Information Technology of Applied Science

Fundamentals of Programming and Problem Solving

RATIONALE

The mass production of computers and constant reduction in their cost has given more people access to computer technology in their homes, schools and places of work. The prevalence of computer communication hardware in developed and developing societies have given far more people access to powerful computers, in the form of desktops, laptops, handhelds, and notebooks, than was the case a decade ago. Yet, the myth surrounding the complexity of the matter of programming has kept many brilliant Caribbean scholars from pursuing programming as a business. Hence, Caribbean nationals remain more interested in being end-users rather than developers of computer programs.

This course seeks to change the skills set of the Caribbean Associate degree graduate by providing all ICT majors with the building blocks of problem solving and programming in C++.    It provides the right instructional conditions to develop, in students, programming skills that will enable them to create original computer programs that are solutions to problems that are unique to us in the Caribbean.

The course content challenges students to use their natural talents and creative powers to apply more imagination to the problems that exist among Caribbean societies. Thus, we hope that knowledge that is gained from this course will not only stimulate the student’s interest in pursuing a career in programming, but provide adequate foundational skills that enable those who choose to do additional programming courses to master them, and those who choose to pursue program development as a career to be exceptional creative programmers.

COURSE DESCRIPTION

This course introduces the fundamentals of computer programming and problem solving. It provides basic instructions on the process of problem solving, and deep exploration of fundamental computer-related problem solving techniques such as flowcharting, pseudo code and algorithms. It introduces students to the syntax of the C++ programming language, and provides them with opportunities to use this language to generate solutions to real organisational and societal problems.

LEARNING OUTCOMES

On completion of this course students should be able to:

  1. Describe the basic control structures in C++
  2. Apply the principles of flowcharting to the software develop cycle.
  3. Create pseudo codes for real life problems and use to develop algorithms.
  4. Use abstraction to create Computer Software in an efficient manner.
  5. Analyze the features of one high level language to determine its constructs and program structure.
  6. Describe data types and structures for computer representation.
  7. Evaluate the functions and subroutines that are embedded in the C++ programming a language
  8. Write a simple program in C++ and use it to make decisions.
  9. Explain Event Driven Programming and Object Oriented Programming methods.

TEACHING AND LEARNING METHODS

To facilitate fulfilment of the requirements of this course lesson will utilise the following methods:

  • Instructor Presentations
  • Group and Individual Projects
  • Lab Work
  • Demonstrations
  • Peer-Tutoring
  • Tutoring

ASSESSMENT PROCEDURES

  1. Coursework (60%)
    • Programming Assignment [20 marks]
    • Programming Project [40 mark]
  2. Examination (40%)

ASSESSMENT SUMMARY

Task / Assignment No. & NameDue DateTimeWeightTypeLearning Outcomes
1. AssignmentSept. 28th10am20%Class Work1,2
2. PracticalOct. 26th10am20%Project3,4
3. Oral PresentationNov. 30th10am20%Presentation5,6
4. Mid TermNov. 16th10am20%Test7,8,9
5. Final ExamDecember40%Individual1 – 9

Nb: Dates are subjected to be changed.

TEXTBOOKS AND REFERENCES

  1. Zak, D. An introduction to programming with C++.  Custom eight (8) edition, Course Technology.

READING LIST

  1. Farrell, J. (2014). Programming Logic and Design, Introductory. Eight edition.
  2. Zak, D. (2012). An introduction to programming with C++. Custom seventh (7) edition, Course Technology.
  3. Zak, D. (2010). An Introduction to Programming with C++. Sixth (6) edition.

Introduction To Computer Science

RATIONALE

This course is meant for ICT students just entering the Information Communication Technology major and interested students from other disciplines. It will give you a broad overview of different areas of computer science. This will enable you to get an idea of the types of issues studied, and the skills required, in the rest of your ICT curriculum.

COURSE DESCRIPTION

This course is an introduction to the fundamental concepts of computing, data arrangement, management, programming, and problem-solving. It focuses on basic computing, hardware and software, operating systems, storage, files, security, simple data types, control structures, and introduction to array and string data structures and algorithms, as well as debugging techniques and the social implications of computing. It emphasizes good software engineering principles and developing fundamental programming skills in the context of a language that sports the object-oriented paradigm. The lab component provides hands-on programming experience that is vital for beginning programmers and computer science students.

LEARNING OUTCOMES

On completion, if this courses the student should be able to:

  1. Explain basic computing concepts, principles and ethics
  2. Identify and install different computer hardware and software
  3. Use different operating systems and computer applications to solve business problems
  4. Create different types of files and use a variety of storage devices to store them.
  5. Analyse the effects of different viruses and worms.
  6. Create ways to protect computers and e-mails from virus attacks
  7. Clean a computer that is infected by a worm or virus
  8. Create a computer boot disk
  9. Use and maintain a laptop
  10. Set-up a computer system
  11. Describe different kinds of computer programming languages, concepts and functions.

TEACHING AND LEARNING METHODS

  1. Demonstrations
  2. Guided practice
  3. Individual training
  4. Case studies,
  5. On-the-job-training
  6. Role play
  7. Subject matter experts
  8. Discussions
  9. Individual study
  10. Study/ field trips
  11. Case study

ASSESSMENT PROCEDURES

Continuous Assessment of -20%

Practical Coursework – 40% Theoretical Examination -40%

ASSESSMENT SUMMARY

Task / Assignment No. & NameDue DateTimeWeightTypeLearning Outcomes
1.      AssignmentSept. 29th2pm20%Class Work1, 2, 3,4
2.      Case StudiesOct. 27th2pm20%Project5,6,7,8
3.      Mid TermNov. 24th2pm20%Test9,10,11
4.      Final ExamDecember40%Individual1 – 11

Fundamentals Of Computer Hardware And Software

Rationale

It is necessary for all ICT professionals to work with both computer hardware and software, so they must be able to differentiate between them if they are to troubleshoot and solve problems that arise in personal computers, as problems that occur will either be hardware or software related. This course provides the fundamental knowledge of hardware and software that the ICT professionals will need to hone and apply on the job.  Through this course, students should develop the skills and knowledge that are required to install, upgrade, maintain, and solve issues that are related to hardware and software failures.

Course Description

This course provides students with opportunities to learn about the components of the computer’s hardware. It allows them to learn about inner components of the computer system, their location and functions. It teaches students about advanced computing concepts, such as types and role of applications, programming languages, other computer-related systems.

Learning Outcomes

On successful completion of this course students should be able to:

  1. Describe the essential components in a computer system.
  2. Demonstrate how data is process by a personal computer.
  3. Differentiate between software application, utility and operating system.
  4. Install and configure a variety of software and operating systems.
  5. Install utility software and describe how it is used to manage the security of a computer system.
  6. Describe the structure of different software and operating systems.
  7. Describe the system unit components, registry, cmos and bios
  8. Explain the role of the central processing unit, monitor and keyboard and mouse in functions of the computer system.
  9. Initiate the process of booting
  10. Explain the concept of ergonomics and state its role in the field of computer science.
  11. Install device drivers.
  12. Set-up and restore a registry
  13. Customize a start up menu

TEACHING AND LEARNING METHODS

To facilitate fulfilment of the requirements of this course, the teaching and learning sessions will utilise the
following methods:

  1. Demonstrations
  2. Guided Practice
  3. Group Work
  4. Lab work
  5. Independent Work

ASSESSMENT PROCEDURES

In this course marks will be assigned as follows:

  1. Coursework (60%) (Three written papers)
  2. Examination ( 40%)

ASSESSMENT SUMMARY

Task / Assignment No.
& Name		Due DateTimeWeightTypeLearning
Outcomes
1. Oral Presentation /
Video 		9th Feb.1:00pm20%Class
Work ( Group )		1,2,3, and 4
2. Practical / Video2nd Ma.1:00pm30%Project ( Group )5, 6, 7 and 8
3. . Mid Term6th April 1:00pm 20%Test ( Group Presentation)9, 10, 11, 12
and 13
4. Finals May —30%Individual Assessment 1 to 13
Nb: Dates and weighting are subjected to be changed.

TEXTBOOKS AND REFERENCES

  1. Thompson, R. B., & Thompson, B. F. (2003). PC hardware in a nutshell (3rded.). California: O’Reilly Media.
  2. Andrews, J. (2016). A+ guide to hardware: Managing, maintaining, and troubleshooting (9th ed.). Boston, MA: Course Technology.

READING LIST

  1. Meyers. M. (2016). CompTIA A+ Certification All-in-One Exam Guide, Ninth Edition (Exams 220-901 &
    220902) (9th Edition).
  2. Meyers. M. (2016). CompTIA Network + Certification All-in-One Exam Guide, Sixth Edition (Exam
    N10006) (6th Edition).
  3. Mueller, S. (2015). Upgrading and Repairing PCs. Twenty Second (22nd) Edition

Introduction To Modern Computing Concepts

RATIONALE

We are living in a world that is characterized by rapid change, voluminous data, and complex dynamics, the graduate of the ICT Associate degree programme will be employed by organizations that are striving to remain viable in the Information Age. The use of technological tools instead of humans to perform many job functions will increase in popularity in the years to come.  As it is only through the use of these tools that organizations will be able to improve the efficiency of their operations. This course is intended to prepare the graduate to become the driving force behind organisations as they seek to utilise various application tools to advance the productivity within the workplace.  This course is important to include in the offerings for all majors in the ICT Associate degree programme as it seeks to develop relevant application utilisation skills in ICT students. These skills will enable graduates to achieve gainful employment, and equip them to ably assist others within the work environment to develop and hone technical application skills.

COURSE DESCRIPTION

This course provides students with comprehensive exposure to the nature, purpose, functions and utilisation of application tools in different organisations.  It entails a thorough introduction to computers, word processing, presentation, spreadsheets, and database application uses and functions. It seeks to develop application usage skills in all students and provide multiple opportunities for students to use them to solve problems in their everyday life.  This course has some theoretical experiences, but the majority of the contact hours that have been embedded are focused on providing students with hands-on experiences with these tools.

LEARNING OUTCOMES

On completion of this course students should be able to:

  1. Describe and use different application software to solve real organisational problems
  2. Create a graphical representation of the history of computing.
  3. Write an essay on the genesis of the World Wide Web and use personal experiences to explain its value to modern society.
  4. Apply the principles of data processing, storage and output in real work settings.
  5. Draw and label the parts of a computer system
  6. Evaluate the usefulness of different computer application software
  7. Differentiate between type of computer, software and operating systems.
  8. Use a spreadsheet application to calculate and analyse data
  9. Use a word processing application to create, format and distribute different types of organisational support documents.
  10. Use a database application to create systems that will serve to store, organise and manage organisational data.
  11. Use a presentation and graphic application to create organisational present.
  12. Use an e-mail and web browser application to communicate, distribute and locate different kinds of informational documents.
  13. Use a web browser to locate information on different topics.

TEACHING AND LEARNING METHODS

  • Instructor and Student Presentations
  • Application Labs
  • Whole and Small Group Discussions
  • Group Presentations
  • Group and Individual Projects
  • Internet-Supported Research
  • Instructor Demonstrations

ASSESSMENT PROCEDURES

Coursework (60%)                 

a) Mid Term[20 Marks]
b) Oral Presentation[20 Marks]
c) Research Project[20 Marks]

 Final Examination (40%)

ASSESSMENT SUMMARY

Task / Assignment No. & NameDue DateTimeWeightTypeLearning Outcomes
1. Oral PresentationSept. 21st8 am20%Group / Summative1,2,3,4,5
2. ResearchOct. 19th8 am20%Project6,7,8,9
3. Mid Term ExaminationNov. 16th8 am20%Test10,11,12,13
4. Final ExamDecember40%Individual1-13


Nb: Dates are subjected to be changed.

TEXTBOOKS AND REFERENCES

  1. Shelly G.B., & Cashman, T.J. (2015).  Discovering computers 2016 (Complete Shelly Cashman Series). KY: Course Technology Publishing.

READING LIST

  1. Long L., & Long, N. (2003). Computers: Information technology in perspective. (11th ed.).  New Jersey: Prentice Hall.
  2. Shelly G., Cashman T., & Vermaat M. (2013). Microsoft Office 2016: Introductory concepts and techniques (Windows XP Edition). Complete concepts and techniques. KY: Course Technology Publishing.

Basic Computer System Assembly

RATIONALE

This course will provide the student with the opportunity to gain the computer assembly knowledge and skills that are necessary for entry-level positions in the ICT work environment. In addition to technical training, students are expected to develop appropriate basic knowledge of hardware components; electrical circuits, operating systems and utility software, and the problem-solving skills that are required (omission) solve computer hardware issues that arise in a technology-supported business environment.

COURSE DESCRIPTION

This course introduces students to the fundamentals of computer assembly. It covers all the internal components of the computer that requires explanation of function and specifications concerning parts that would be required to build a computer.  The external component parts that are needed are also covered, with an emphasis on what features and specifications to look for when buying parts to build a computer.  Practical sessions are included to provide students with experience in assembling, starting from opening the new computer case, to powering your dying computer, the first boot up, to finishing the Windows installation.

LEARNING OUTCOMES

At the end of this course students will learn how to:

  1. Select and purchase the components that are needed to build a personal computer.
  2. Assemble/setup and upgrade personal computer systems.
  3. Perform installation, configuration, and upgrading of microcomputer hardware and software.
  4. Install/connect associated peripherals.
  5. Diagnose and troubleshoot microcomputer systems hardware and software, and other peripheral equipment.

TEACHING AND LEARNING METHODS

  • Labs
  • Tutorials
  • Demonstrations
  • Discussions
  • Presentations

ASSESSMENT PROCEDURES

  1. Coursework     60%
  2. Examination 40%

 ASSESSMENT SUMMARY

Task / Assignment No. & NameDue DateTimeWeightTypeLearning Outcomes
1. Oral Presentation22th Sept.1pm10%Class Work1
2. Practical20th Oct.1pm30%Project2,3
3. Research Paper10th Nov.1pm20%Group W.4,5
4. Mid Term24th Nov.1pm10%Test1,2,3
5. Final ExamDecember30%Individual1 – 5

Nb: Dates are subjected to be changed.

TEXTBOOKS AND REFERENCES

  1. Andrews, J. A+ guide to hardware: Managing, maintaining, and troubleshooting (10th ed.). Boston, MA: Course Technology.

READING LIST

  1. M. (2016). CompTIA A+ Certification All-in-One Exam Guide, Ninth Edition (Exams 220-901 & 220-902)(9th Edition).
  2. M. (2016). CompTIA Network + Certification All-in-One Exam Guide, Sixth Edition (Exam N10-006)(6th Edition).
  3. Mueller, S. (2015). Upgrading and Repairing PCs. Twenty Second (22nd) Edition.
  4. M.M CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002)